In this 18 minute video, you will learn three steps to clear and kind conversations.
By the end of the training you will have:
- Strategies to manage your own reactions to “COVID” moments
- Learn how to make a clear request instead of suffering in silence or anger
- Understand how to respond in a kind way to minimize a defensive reaction
CHIEF HUMAN RESOURCES OFFICER, BIRCHWOOD
“THIS FREE, ONLINE LIVE TRAINING RESOURCE TO HAVING BETTER CONVERSATIONS IS A VALUABLE TOOL TO LEARN HOW TO NAVIGATE CONFLICT RESOLUTION. MEDIATION SERVICES IS A GREAT RESOURCE FOR MANITOBANS TO ACCESS PRACTICAL ADVICE WHEN DEALING WITH DIFFICULT CONVERSATIONS RELATED TO COVID-19 OR OTHER CHALLENGES IN LIFE. THE SHORT LIVE VIDEO TRAINING SESSION BREAKS DOWN THE STEPS TO DE-ESCALATE CONFLICT, EMPHASIZING CLARITY AND KINDNESS, AND IS AVAILABLE FOR ALL MANITOBANS TO REGISTER AT WWW.MEDIATIONSERVICESWPG.CA.”
Meet Your Trainer
David C. Jung
David has provided leadership and conflict management training for various organizations for over 29 years. His experience in the fields of conflict resolution, leadership and counselling allow him to facilitate a variety of workshops across Canada, the United States and Asia. David’s educational background is in Philosophy from the University of Toronto; Professional Counselling from the Vancouver College of Counsellor Training; Conflict Resolution and Mediation from Mediation Services and Cornell University in the United States. David is a Registered Professional Counselor with the Canadian Professional Counselors Association (CPCA) and a Qualified Mediator with the Alternative Dispute Resolution Institute of Canada (ADRIC). He volunteers as a mediator for the court diversion program at Mediation Services. David is known for his dynamic workshop facilitation that combines humour and real world application. He has a passion for motivating people to continue on their personal journey of learning and growth. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others.